Support

Got Questions? We Have Answers

Browse our most frequently asked questions below, or contact our team for personalized help.

FundLoop uses machine learning models trained on giving history, engagement patterns, demographic data, and external wealth indicators to score each donor
Yes. FundLoop supports imports from Bloomerang, Salesforce Nonprofit, Little Green Light, DonorPerfect, Raiser
Not at all. FundLoop is designed for organizations of all sizes. Our Seed plan starts at just $49/month and is built specifically for small development teams.
FundLoop generates personalized content and can send through its built-in email engine or integrate with Mailchimp, Constant Contact, or your existing email provider.
Most teams are up and running within a day. Import your donor list, let FundLoop score and segment, and you can launch your first AI-powered campaign the same week.
Absolutely. FundLoop is SOC 2 Type II compliant, encrypts all data at rest and in transit, and never shares donor information with third parties.
FundLoop is FundLoop is an AI fundraising platform for nonprofits that predicts donor behavior, automates personalized outreach, and surfaces the campaigns most likely to hit their goals. It helps small development teams punch above their weight with smart segmentation and timing. It is designed for teams and organizations that want to work smarter, not harder.
Getting started is simple. Sign up for a free trial, complete the onboarding wizard, and you will be up and running in under 10 minutes. No credit card required.
Absolutely. FundLoop scales from individual users to enterprise organizations. Our Starter plan is specifically designed for small teams that need powerful tools without complexity.
FundLoop combines AI-powered automation with an intuitive interface that teams actually enjoy using. Unlike legacy tools, we are built from the ground up for modern workflows.
Yes! All plans include a 14-day free trial with full feature access. No credit card required. You can upgrade, downgrade, or cancel at any time.
We take security seriously. FundLoop uses end-to-end encryption, is SOC 2 Type II certified, supports SSO/SAML, and undergoes regular third-party security audits. Your data is never shared or used for training.
Yes. FundLoop integrates with 40+ popular tools including Slack, Microsoft Teams, Google Workspace, and more. We also offer a REST API and webhooks for custom integrations.
Yes. Our REST API is available on Pro and Enterprise plans. It provides full programmatic access to all platform features, with comprehensive documentation and SDKs for popular languages.
Your data belongs to you. We are GDPR and CCPA compliant, offer data residency options, and provide full data export capabilities. We never sell your data or use it for purposes beyond providing our service.
We maintain 99.9% uptime across all plans, with a 99.99% SLA available for Enterprise customers. Our infrastructure is distributed across multiple regions for maximum reliability.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfer for annual Enterprise plans. All payments are processed securely through Stripe.
Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle. All changes are prorated.

Still Have Questions?

Our support team is here to help. Reach out and we will get back to you as soon as possible.